Terms & Conditions

CrazyPot casino operates under a strict framework of rules designed to protect both the platform and its players. Before creating an account, depositing funds, or claiming any promotional offer, every player is expected to read, understand, and accept these Terms & Conditions in full. By continuing to use the platform, players confirm their agreement with every clause outlined below.

1. General Provisions

These Terms & Conditions govern the entire relationship between CrazyPot and its registered users. They apply to all activities carried out on the website, including but not limited to account registration, deposits, withdrawals, bonus participation, and gameplay.

CrazyPot reserves the right to amend, update, or replace any section of these Terms at any time. Players will be notified of material changes via email or on-site notification. Continued use of the platform following such notification constitutes acceptance of the revised Terms.

Key points:

• These Terms are legally binding upon registration.
• Players must be of legal gambling age in their jurisdiction (minimum 18 years).
• CrazyPot services are not available to residents of restricted territories.
• All transactions and gameplay are subject to applicable law and licensing regulations.

2. Account Registration

To participate in any real-money activity on CrazyPot, a player must register a valid account. Only one account per person, household, IP address, or device is permitted. Multiple accounts may result in permanent suspension and forfeiture of any associated balances.

Registration requirements include:

CrazyPot reserves the right to request identity verification documents at any point. Failure to provide such documents may result in account suspension or withdrawal delays.

3. Account Verification (KYC)

All accounts are subject to Know Your Customer (KYC) procedures. Verification may be required before a player’s first withdrawal or at any time deemed necessary by the compliance team.

Documents typically required:

• Government-issued photo ID (passport, national ID card, or driver’s licence)
• Proof of address (utility bill or bank statement dated within the last three months)
• Proof of payment method (front and back of card, screenshot of e-wallet account)

Players are responsible for ensuring all submitted documents are clear, valid, and unaltered. Any submission of falsified documentation will result in immediate account closure and referral to relevant authorities.

4. Deposits and Withdrawals

4.1 Deposits

CrazyPot accepts deposits via a range of approved payment methods. Minimum and maximum deposit limits vary by method and are displayed in the cashier section. All deposits must be made from payment methods registered in the player’s own name — third-party deposits are not permitted.

4.2 Withdrawals

Withdrawals are processed subject to the following conditions:

• Account must be fully verified before any withdrawal is released.
• The withdrawal method must match the deposit method where possible.
• CrazyPot processes withdrawal requests within the timeframes indicated in the cashier section, though processing times may vary depending on the player’s bank or payment provider.
• Pending withdrawal requests may be cancelled by the player and returned to the main balance within the pending period.

Withdrawal processing overview:

CrazyPot does not charge internal withdrawal fees, though third-party providers may apply their own charges.

5. Bonuses and Promotions

5.1 Welcome Bonus

CrazyPot offers eligible new players a 300% Bonus Up to €2,000 on their first qualifying deposit. This offer is subject to the following conditions:

• Available to new players only — one bonus per player, household, or IP address.
• The bonus must be claimed at the time of the qualifying deposit.
• Minimum qualifying deposit applies (see the Promotions page for current thresholds).
• The bonus and any associated winnings are subject to wagering requirements before withdrawal.

5.2 Wagering Requirements

All bonuses issued by CrazyPot carry wagering requirements. These requirements specify how many times the bonus (or bonus plus deposit, as stated in each offer) must be wagered before the funds become withdrawable.

Important wagering notes:

• Not all games contribute equally toward wagering. Slots typically contribute 100%, while table games and live casino games may contribute at a reduced rate or not at all.
• CrazyPot publishes a full game contribution table in the Promotions section.
• Wagering must be completed within the time limit specified for each promotion.
• If a player attempts to withdraw before meeting wagering requirements, the bonus and associated winnings will be forfeited.

5.3 General Bonus Rules

• Bonuses cannot be transferred, exchanged, or redeemed for cash before wagering is complete.
• CrazyPot reserves the right to modify or withdraw any promotion at any time.
• Any evidence of bonus abuse, including but not limited to arbitrage betting or the use of low-risk strategies to exploit bonus terms, will result in bonus cancellation and potential account suspension.
• Players participating in bonuses must use the funds in good faith and in the spirit of fair play.

6. Gameplay Rules

All games available on CrazyPot are provided by certified third-party software providers and use Random Number Generators (RNGs) audited for fairness. CrazyPot does not influence game outcomes.

Players agree to:

• Play solely for personal entertainment and not for the purpose of exploiting technical errors.
• Report any suspected game malfunctions to customer support immediately.
• Accept that in the event of a technical error or system malfunction, bets and winnings related to the error may be declared void.

Bets placed with funds resulting from a technical error, software glitch, or any unauthorised means will not be honoured.

7. Responsible Gambling

CrazyPot is committed to promoting responsible gambling. A suite of tools is available to all registered players:

Players who believe their gambling may be causing harm are encouraged to contact customer support or seek assistance from organisations such as GamCare, BeGambleAware, or Gambling Therapy.

8. Anti-Money Laundering (AML)

CrazyPot maintains strict AML policies in compliance with applicable financial regulations. Any activity that appears suspicious, including unusual patterns of deposits, withdrawals, or gameplay, may be investigated. CrazyPot reserves the right to freeze accounts and report suspicious activity to the relevant authorities.

9. Intellectual Property

All content on the CrazyPot website, including graphics, logos, game interfaces, and written material, is the intellectual property of CrazyPot or its licensors. Reproduction, redistribution, or commercial use of any content without prior written permission is strictly prohibited.

10. Limitation of Liability

CrazyPot shall not be held liable for:

• Loss of profits or data resulting from inability to access the platform.
• Interruptions caused by maintenance, technical issues, or third-party failures.
• Decisions made by players in the course of gameplay.

The platform is provided on an “as available” basis, and CrazyPot makes no guarantees regarding uninterrupted access.

11. Governing Law

These Terms & Conditions are governed by the laws of the jurisdiction under which CrazyPot holds its gaming licence. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts in that territory.

12. Contact and Complaints

Players with questions, complaints, or disputes regarding these Terms & Conditions may contact the CrazyPot support team via live chat or email. CrazyPot aims to resolve all complaints within a reasonable timeframe. Should a dispute remain unresolved, players may escalate the matter to the relevant regulatory body or independent dispute resolution (ADR) service as stipulated by CrazyPot’s licence.

By registering an account and using CrazyPot services, players confirm they have read, understood, and accepted these Terms & Conditions in their entirety.